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We understand that when you purchase on-line, that you don't have the opportunity to try on items beforehand. Therefore, we encourage you to try on your uniforms as soon as they arrive to ensure a proper fit and comfort.
Garments may be returned for refund or exchange provided that:
- Garments are in their original packaging with tags still attached.
- Clothing has not been worn or washed.
Complete the Return and Exchange form which can be downloaded by clicking here
. Enclose your Return / Exchange form original receipt with your securely packaged item(s).Returns
All
returns received in unused condition with all original packaging will
not incur any restocking fee if returned within 30 days. Over 30 days, a
restocking fee of 15% may be assessed. You will be credited for the cost of the item(s) and applicable taxes. Shipping is not refunded. Items received in used condition are returned without refund to the client. Exchanges
Items to be exchanged must be returned in unused condition with all original packaging. Shipping is not refunded, however, as a courtesy to our customers, the item(s) you would
like to receive in exchange will be sent to you free of shipping charges
(within US and Canada). Items returned for exchange will not incur a restocking fee. Please note that all orders are shipped from our warehouse in Washington, USA. If your
order is being shipped to a destination outside of the US and Canada,
you will be charged for the shipping charges and you may incur local
duties.
To Process Your Exchange by Mail:
Please
use the Return & Exchange form included in your shipment. If you
are unable to locate your Return & Exchange Form, please download it
here.
Please allow 7-10 business days for us to process your exchange. We
will ship out your replacement item(s) to you after we have processed
the item(s) you are returning.
To Process Your Exchange by Phone (faster):
Call
1-800-772-1408 or 604-601-2028. You will be charged for the replacement
merchandise and we will cover the cost of standard shipping for your
exchange. Upon receipt of your return, we will credit you for the
returned items. Please allow 7-10 business days for us to process this.
Note: Please leave the "Items you would like in Exchange" Section of your Return/Exchange Form
blank to avoid duplicate shipment. Where to Ship Your Returns & Exchanges
USA / INTERNATIONAL • Returns & Exchanges should be shipped to:
Noel Asmar Uniforms, 6920 Salashan Parkway, Building D-200 Ferndale, WA 98248 USA CANADA • Returns & Exchanges should be shipped to:
Noel Asmar Uniforms, 1500 - 885 West Georgia Street, Vancouver, BC V6C 3E8 Canada We recommend that all returns and exchanges be sent via a traceable carrier. Noel Asmar Uniforms is not responsible for packages not received. We cannot accept C.O.D. deliveries.
Contact Us
If you have any questions or comments:
Call Toll free in Canada and US 1-800-772-1408
Phone(604) 601-2028 Fax (604) 534-9668
Email: info@noelasmar.com |
